1. What is included in the rental price?

Our pricing includes:

• On-time delivery: We ensure timely delivery so your event runs smoothly.
• Setup and takedown: We handle the setup and takedown of the inflatable units, so you don’t have to worry about a thing.
• Insurance: We include full insurance coverage to ensure everything is up to state standards and in compliance with labor and industry regulations.
• Excellent customer service: Our team is dedicated to providing top-notch service and support before, during, and after your event.
• No hidden fees: The price you see is the price you pay, with the exception of a small service charge, which is added at checkout.

2. What equipment is necessary for each inflatable unit?

Each inflatable rental typically requires the following:

• Stakes: Essential for anchoring the unit safely to the ground. If you are hosting your event on grass or dirt, stakes are necessary.
• Blowers: We provide the blowers that keep the inflatable unit inflated throughout the duration of your event.
• Extension cords: We supply the necessary extension cords to connect the blowers to a power source.

3. Are sandbags required?

• For grassy or dirt areas: If you are hosting your event on a surface where stakes cannot be used (such as concrete or indoors), sandbags are required to anchor the unit.
• Parks and Schools: Parks often require sandbags for safety reasons, and the same goes for schools or city events.

4. Are sandbags an additional cost?

Yes, sandbags are an additional cost if you choose not to have stakes, or if you’re required to use them due to the event location (e.g., concrete, indoor spaces). We’ll work with you to determine the appropriate number of sandbags needed for safety.

5. What about accidental damage?

An accidental damage waiver is required for all rentals at parks, schools, or public events to protect both parties in case of unintentional damage during the rental period.

• For house rentals, the accidental damage waiver is optional. You may choose whether or not to add it, depending on your preferences and event needs.

6. Are there any other fees?

Aside from the rental cost, there is a small service charge added at checkout. Otherwise, there are no hidden fees. We believe in transparent pricing so you know exactly what to expect.

7. Is the pricing compliant with local laws and regulations?

Absolutely! Our rentals comply with all state regulations, and we ensure we meet all labor and industry standards to provide a safe and legally compliant experience for you and your guests.

8. What if I need assistance during my event?

Our team is available for customer support if you have any questions or issues during your event. We pride ourselves on providing excellent customer service and are always here to help!

• We prioritize providing a clean, well-maintained, and safe environment for your children to play. After each rental, every unit undergoes thorough cleaning with commercial vinyl cleaners, followed by disinfecting and sanitization. A final inspection is then conducted to ensure the unit meets our cleanliness standards.

• State Inspection Policy: Yes, safety is our top priority. Each bounce house is inspected by a licensed inspector to ensure it meets all state safety standards and regulations before rental.

• All of our units are made from 100% lead free vinyl. Safety is not an option, it’s a REQUIREMENT, and the safety of your children is our #1 priority.

Event and Party Rentals: Our units are a fantastic addition to any celebration, bringing fun and excitement to a wide variety of gatherings. We provide rentals for events such as birthday parties, church festivals, charity fundraisers, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and more!

Water Usage Policy: Water should never be used with any inflatable that is not specifically designed for it. However, we do offer water-compatible inflatables that are perfect for events requiring water play. If you choose one of our water units, please ensure that a water hose is available at your location.

Setup Surface Options: Our inflatables can be installed on grass, cement, concrete, asphalt, or even indoors, with different anchoring systems suited for each surface. When making a reservation, please specify the type of terrain at your setup location. Grass installations are secured with long steel stakes, while hard surfaces and indoor setups use weighted sandbags for stability.

Refund Policy: To receive a full refund, reservations must be canceled at least 14 days in advance. If the cancellation occurs within 14 days of the scheduled rental, a full credit will be issued, which can be used within the following year.

Stair and Slope Access Policy: Due to the size and weight of bounce houses, we cannot transport them up or down stairs or steep slopes. If stairs or steep inclines are present at the delivery location, an alternate setup area must be arranged. Refunds cannot be issued in these cases.

• Yes, we provide a power cord up to 75ft.

Cleaning Fee Policy: A minimum $70 cleaning fee will be applied if rental items require cleaning due to food, drinks, candy, markers, gum, glitter, fluids, stains, or other substances beyond normal use. Additionally, any other stains or damages that require extra cleaning or repair may result in additional charges.

Silly String Policy: Do not spray silly string inside or on the inflatable. Silly string causes permanent discoloration that cannot be repaired. If discoloration is found, the customer will be charged the full price of the inflatable for replacement, as well as the cost of any future lost rentals on that unit until a new one is purchased.

• Animal Policy: Animals are strictly prohibited from entering the bounce house. Their claws, teeth, or movements can tear or puncture the inflatable, posing serious safety risks and potential damage.

Delivery and Pickup Timing: We schedule delivery routes based on location, and an early drop-off may occur at no extra charge if needed. The driver may arrive as early as 7:00 AM and will provide a courtesy call when en route. Because many events conclude at similar times, pickup may occur as late as 10:00 PM, but your scheduled party end time will remain unchanged.

Weather Cancellation Policy: In most cases, rain does not impact the fun for kids, but we understand if you prefer to cancel. To receive a full credit, cancellations due to weather must be made the day before your event. This credit can be used anytime within the next year. Since deliveries begin at 7:00 AM, cancellations on the day of or after setup will not be eligible for refunds or credits.

Damage Policy: We understand that normal wear and tear comes with renting inflatables. If an issue arises, please notify us immediately so we can address it as quickly as possible. As long as our usage guidelines are followed, you will not be responsible for damages.

Multi-Rental Discounts: Yes, we offer discounts for multiple rentals! Please call or email us to discuss the details and find the best pricing for your event.

Overnight Rentals: Yes, we offer overnight rentals! To book, simply email, call, or text us with your preferred rental dates and times, and we’ll respond promptly with availability and details.

Pricing Details: Delivery fees vary based on location, with most areas qualifying for free delivery. Additionally, local state sales tax will be applied to your total.